Shipping policy

Shipping Methods

Chiaro Spark offers worldwide shipping through trusted carriers. We provide the following shipping options:

Standard Shipping: 7-15 business days

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment verification. Custom or personalized items may require additional processing time.

Shipping Rates

Shipping costs are calculated at checkout based on:

Destination country
Package weight and dimensions
Selected shipping method

Free standard shipping is available for orders over $150 to most countries.

International Shipping

We ship to most countries worldwide. Please note:

Customers are responsible for any customs duties, taxes, or import fees
Delivery times may vary due to customs processing
Some restrictions may apply to certain destinations

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number on the carrier's website.

Shipping Restrictions

For jewelry containing certain materials (e.g., pearls, delicate stones), we may restrict shipping to specific methods to ensure safe delivery. We reserve the right to cancel orders to destinations with known delivery issues.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service within 14 days of delivery (for damaged items) or expected delivery date (for lost packages). We will work with the carrier to resolve the issue.

Holiday Shipping

During peak seasons and holidays, processing and delivery times may be extended. We recommend placing orders early to ensure timely delivery.