Privacy policy
Information We Collect
At Chiaro Spark, we collect various types of information to provide and improve our services:
- Personal Data: Name, email address, shipping address, payment information when you make a purchase
- Device Information: IP address, browser type, operating system for analytics and security
- Usage Data: Pages visited, products viewed, time spent on site to enhance user experience
- Cookies: Small data files stored on your device to remember preferences and login status
How We Use Your Information
Your data helps us:
- Process and fulfill your jewelry orders
- Provide customer support and respond to inquiries
- Improve our product offerings and website functionality
- Send marketing communications (with your consent)
- Prevent fraud and ensure website security
Data Sharing and Disclosure
We may share information with:
- Service Providers: Payment processors, shipping carriers, and IT services necessary for operations
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or asset sale
We never sell your personal data to third parties for marketing purposes.
International Data Transfers
As an international retailer, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards including Standard Contractual Clauses to ensure your data remains protected according to GDPR requirements.
Data Security
We implement industry-standard measures to protect your information:
- SSL encryption for all data transmissions
- Regular security audits and vulnerability testing
- Limited access to personal data on a need-to-know basis
- Secure payment processing through PCI-compliant providers
Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent for marketing communications
- Opt-out of sale of personal information (CCPA)
To exercise these rights, please contact us through our website.
Data Retention
We retain personal data only as long as necessary for the purposes collected, including:
- Order information: 7 years for tax and warranty purposes
- Marketing data: Until consent is withdrawn
- Website analytics: 26 months
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children without parental consent.
Policy Updates
We may update this policy periodically. Significant changes will be notified through our website or email. The "Last Updated" date at the top indicates the latest revision.
Contact Us
For privacy-related inquiries or to exercise your rights, please use the contact form on our website. We respond to all legitimate requests within 30 days.
