Faq
Order Processing & Shipping
How long does order processing take?
We process all orders within 1-3 business days (excluding weekends and holidays). During peak seasons, processing may take slightly longer.
What shipping methods do you offer?
We provide standard and express shipping options worldwide. Delivery times vary by destination and shipping method selected at checkout.
Do you offer international shipping?
Yes, we ship to most countries. Customs fees may apply depending on your location, which are the responsibility of the customer.
Product Information
What materials are used in your jewelry?
Our collections feature high-quality materials including sterling silver, gold plating, surgical steel, and genuine gemstones. Each product listing specifies the exact materials used.
Are your products nickel-free?
All our jewelry is nickel-free and hypoallergenic, making them suitable for sensitive skin.
How should I care for my jewelry?
We recommend storing pieces separately in provided pouches, avoiding contact with water, chemicals, and perfumes. Regular gentle cleaning with a soft cloth will maintain shine.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Custom or personalized items cannot be returned.
How do I initiate a return?
Please contact our customer service team through our website to receive return instructions and authorization. Returns without authorization cannot be processed.
Do you offer exchanges?
Yes, we offer size exchanges for rings and bracelet length adjustments. Other exchanges are subject to product availability.
Payment & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and select digital payment methods. All transactions are securely processed with encryption.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and never store your full payment details on our servers.
Additional Services
Do you offer gift wrapping?
Yes, we provide complimentary gift wrapping with a handwritten note option during checkout.
Can I request customization?
Certain items in our collections can be personalized. Please check product pages for customization options or contact us for special requests.
